The Retentionist. Turning one-time buyers into regulars

Email & SMS

Lifecycle flows, broadcast strategy and the messages that bring buyers back: abandoned cart, post-purchase, browse abandonment and more.

Analog clock and a smartphone with email notifications on a light desk
Flow design

Abandoned Cart Email Flow: Timing and Sequence

How many emails, how far apart, and what each one is allowed to say. The published data from Klaviyo and Omnisend agrees on the shape more than most marketers expect.